Svetlana Norkin will defend her thesis for the PhD program in Social Science, with specialization in Information, Library and Archival Studies with "Understanding the mediating role of operational steering information flows on work autonomy in public sector organizations".
The trial lecture lasts from 10:00-10:45, and the title is: Information management for good public service.
The candidate will defend her thesis at 12:00.
The trial lecture and public defence will also be streamed (zoom.com).
Webinar ID: 651 3500 0096
Passcode: 151124
The ordinary opponents are:
Head of the public defence is Vice-Dean Steen Steensen, Faculty of Social Sciences, Oslo Metropolitan University.
The main supervisor is Professor Katrinna Byström, Department of Archivistics, Library and Information Science, OsloMet.
The co-supervisor is Professor Anett Hallin, School of Business, Society and Engineering, Mälardalen University.
This doctoral study explores how flows of operational steering information - that is, information about directives for public service delivery and how to interpret and apply them - influence the work autonomy of employees in public sector organizations. These employees deliver public services, following directives in their local situations. Operational steering information flows as part of socio-technical information infrastructure enable employees to adapt to local situations while maintaining alignment with the broader understanding of how to apply directives.
This doctoral study found that these operational steering information flows, comprising both fixed and flexible gatekeeping structures, provide employees with actionable information, supporting autonomous and compliant public service delivery. These flows foster a shared understanding of how to apply directives, enabling employees to work autonomously. The interplay between these structures within the information flows shapes the work autonomy of public sector employees.
This doctoral study is a part of the "ManagementTRUST" project, which evaluated the implementation of trust-based management in the City of Oslo.