Forskningsgrupper
Forskningsprosjekter
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Front line innovations in the welfare services (INNOWEL)
Prosjektet Front line innovations in the welfare services (INNOWEL) vil bidra til utviklingen av en mer kunnskapsbasert og mer effektiv policyutvikling og praksis i NAV.
Publikasjoner og forskningsresultater
Vitenskapelige publikasjoner
Løberg, Ida Bring (2020). Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services. Government Information Quarterly: an international journal of information technology management, policies, and practices .
Breit, Eric Martin Alexander; Egeland, Cathrine; Løberg, Ida Bring; Røhnebæk, Maria (2020). Digital coping: How frontline workers cope with digital service encounters. Social Policy & Administration .
Breit, Eric; Egeland, Cathrine; Løberg, Ida Bring (2019). Cyborg bureaucracy: Frontline work in digitalized labor and welfare services. Pedersen, John S.; Wilkinson, Adrian (Red.). Big Data: Promise, Application and Pitfalls. Kapittel 8. Edward Elgar Publishing.
