Street-Level Bureaucracy (PHDPR9100)

Enkeltemne ph.d.

The street-level bureaucracy perspective addresses the present question of what happens when politics meets reality. In different welfare state context as well as different policy areas answers to this question are important to search for. Street-level organizations (SLOs) form the operational centre of the welfare state, operating at the interface between policies on the page and policies in practice. The study of SLOs is at the cutting edge of new policy and management research that is investigating the development and implementation of social and labour market policy.

  • Course content

    Course description (

  • Curriculum

    Total 930 pages

     Lipsky, Michael (2010): Dilemmas of the Individual in Public Services. 30th anniversary expanded ed. (275 pages)

    Brodkin, Evelyn (2012): Reflections on Street-level Bureaucracy. Public Administration Review (10 pages) 

    Brodkin, Evelyn (2008): Accountability in Street-Level Organizations. International Journal of Public Administration, 31:317-336. (19 pages)

    Molander, Anders (2016): “Discretion in the Welfare State - Social Rights and Professional Judgment, Routledge (90 pages)

    Bernardo Zacka (2017): When the State Meets the Street - Public Service and Moral Agency, Harvard University Press. (320 pages)

    Maynard-Moody Steven and Michael Musheno (2003): Cops, Teachers, Counselors Stories from the Front Lines of Public Service (216 pages)

  • Application and admission

    The course is aimed at PhD students, but in case of vacancy other candidates will be considered. To benefit from this course, the students/student should have a general understanding of the research field of street-level bureaucracy and preferable some experience with studies that include empirical work on street-level work. 

    How to apply

    • Go to SøknadsWeb . Choose language at the top right corner
    • Choose “OsloMet - Oslo Metropolitan University» as institution
    • If you do not have a Norwegian National Identification Number, select "International Applicant" on the bottom of the page, which will take you to the International Login and registration page. If you have applied previously, log in with the same info (request new password if you forgot). If you are a new user, click on "Register New International Applicant". Once you have registered your name and contact information, you will receive an e-mail with a link and password for login. Follow the directions provided in the email. If you have changed your e-mail address since the last time you applied, please do not register as a new user on Søknadsweb before you have contacted us.
    • If you have a Norwegian National ID number, choose "Logon using your 11-digit ID and PIN". Enter your National ID and a four digit PIN-code. If you have applied last year, Søknadsweb remembers your PIN. If not, click "Register new user". The PIN is personal and you may change it at any time. If you forget it, you can request a new code per email. Søknadsweb will send you several e-mails. Since these can end up in your spam filter, you should regularly check your spam folder.
    • Click on “New application” on top menu
    • Search “PHD Courses” and then “Forskerkurs - senter for profesjonsstudier Spring 2020”) . Select it.
    • Choose application alternatives from a list on the next page
    • Submit your application.
    • Applications must include an approximately one-page description about the applicants’ background, education, PhD program and project. Abstracts are to be uploaded within deadline on SøknadsWeb, under “My Documents

    Registration deadline is 19.04.2020


    The participants must deliver the paper by 22.05.2020 to get the course approved. Read more

  • Spring 2020

    Venue:  OsloMet, Stensberggata 26, Room X085

    Time: June 8th, 9th,10th 2020

  • Course certificate

    You may order a transcript of records via Studentweb ( if you need to document the number of ECTS credits you have acquired so far in your studies.

    You can also collect your results from higher education in Norway by using The Diploma Registry and share them with potential employers, educational institutions and other relevant recipients.

    Read more about Diploma and transcript of records (

  • Costs

    There are no tuition fees for this course.

Course coordinator

Tone Alm Andreassen

External contributors

Administrative coordinator

Michgona Artykova