Trial lecture
The trial lecture lasts from 10:00-10:45.
Title: will be announced November 1
Public defence
The candidate will defend her thesis at 12:00.
Opponents
- First opponent: Professor Gunilla Widén, Vice-rector, Åbo Akademi
- Second opponent: Morten Hertzum, Department of People and Technology, Roskilde Universitet
- Third opponent: Herbjørn Andresen, Department of Archivistics, Library and Information Science, OsloMet
Head of the public defence
Dean Oddgeir Osland, Faculty of Social Sciences, Oslo Metropolitan University
Supervisors
- Main supervisor: Professor Katrinna Byström, Department of Archivistics, Library and Information Science, OsloMet
- Co-supervisor: Professor Anett Hallin, School of Business, Society and Engineering, Mälardalen University
Summary
This doctoral study explores how flows of operational steering information - that is, information about directives for public service delivery and how to interpret and apply them - influence the work autonomy of employees in public sector organizations. These employees deliver public services, following directives in their local situations. Operational steering information flows as part of socio-technical information infrastructure enable employees to adapt to local situations while maintaining alignment with the broader understanding of how to apply directives.
This doctoral study found that these operational steering information flows, comprising both fixed and flexible gatekeeping structures, provide employees with actionable information, supporting autonomous and compliant public service delivery. These flows foster a shared understanding of how to apply directives, enabling employees to work autonomously. The interplay between these structures within the information flows shapes the work autonomy of public sector employees.
This doctoral study is a part of the "ManagementTRUST" project, which evaluated the implementation of trust-based management in the City of Oslo.
