Frequent callers to the Norwegian emergency medical communication centres

The purpose of this PhD project is to increase knowledge about so-called "frequent callers" to the emergency medical communication center (EMCC).

The project consist of a quantitative study collecting baseline data, and qualitative studies based on individual interviews with frequent callers and focus group interviews with EMCC operators.

Frequent callers are defined by National Health Service's (NHS) as a patient who calls five or more times per month or twelve or more times in three months.

The project is a doctoral research project, investigating

  • Participants

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  • Partners institutions

    • Oslo Emergency Room
    • Oslo Emergency Communication Centre