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Heidi Moen Gjersøe

Heidi Moen Gjersøe

Job title
  • Professor
Visiting address
  • Stensberggata 26, 0170 Oslo
Phone
  • Office: +47 672 35 327
E-mail
  • heidi-moen.gjersoe@oslomet.no
Affiliation

About

I am a Professor at the Centre for Work Inclusion, OsloMet, where I also serve as one of the editors of the 'KAI Chronicle'.

My academic interests focus on frontline bureaucrats’ implementation of labour and welfare policies, with particular emphasis on discretion and professional competence, and how these are shaped by welfare policies, administrative reforms, and different organisational arrangements. In my research, I examine how frontline workers balance political objectives and professional judgement in their interactions with service users, and how this shapes service delivery and follow-up practices.

I have published on topics such as how different governance logics, including performance management, professional autonomy, and user orientation, influence practices in welfare services and shape the development of public services.

I have extensive experience from interdisciplinary research projects funded by the Research Council of Norway and public agencies, and I collaborate closely with practitioners.

My primary position is as Professor at VID Specialized University, Faculty of Social Sciences.

I also serve as Associate Editor for the International Journal of Social Welfare.

Field of study

Public Administration   Social Politics   Qualitative methodologies   Quality of Service   Norwegian Labour and Welfare Offices   User perspective   Young adults   Welfare policy   The Norwegian employment and welfare reform   Autonomy and discretion   Social security   Activation policies   Governance   Reception   NEET

Publications and research

Scientific publications

Gjersøe, Heidi Moen ; Terum, Lars Inge (2026). Flere i jobb, færre på trygd? Arbeidsinkludering i velferdsstatens frontlinje. ISBN: 9788215068121. 290 p. Universitetsforlaget.
https://hdl.handle.net/11250/5524983

Myraunet, Ingunn ; Gjersøe, Heidi Moen ; Strøm, Anita (2026). Enacting experiential knowledge in flexible assertive community treatment (FACT) teams – a qualitative study. Journal of Integrated Care.
https://doi.org/10.1108/JICA-04-2025-0033

Nilsen, Michaela ; Gjersøe, Heidi Moen ; Kleppe, Lise Cecilie (2025). ‘The elephant in the room’: when complex service needs are met with avoidance by frontline workers. Nordic Social Work Research. Vol. 15.
https://doi.org/10.1080/2156857x.2025.2599343

Gjersøe, Heidi Moen ; Alecu, Andreea Ioana ; Bråthen, Magne ; Dahl, Espen (2025). Labour Market Programmes, Service Individualisation and Employment Outcomes. Social Policy & Administration. Vol. 60.
https://doi.org/10.1111/spol.13132

Nilsen, Michaela ; Kleppe, Lise Cecilie ; Gjersøe, Heidi Moen (2025). Sosialt arbeid i Nav: Hverdagspraksis og utfordringer i oppfølgingen av utsatt ungdom. Søkelys på arbeidslivet. Vol. 42.
https://doi.org/10.18261/spa.42.3.1

Gjersøe, Heidi Moen (2025). Profesjoner. Brodtkorb, Elisabeth; Rugkåsa, Marianne (Ed.). Mellom mennesker og samfunn: sosiologi og sosialantropologi for helse- og sosialprofesjonene. p. 39-55. Gyldendal Norsk Forlag A/S.
https://hdl.handle.net/11250/3906848

Nilsen, Michaela ; Gjersøe, Heidi Moen ; Kleppe, Lise Cecilie (2025). Is it all about the money? - a study of specialized frontline work in the Norwegian social assistance service. Journal of Comparative Social Work. Vol. 19.
https://doi.org/10.31265/jcsw.v19i2.696

Gjersøe, Heidi Moen ; Leseth, Anne Birgitte (2024). Waiting as sociality–relational waithood in Norwegian activation. European Journal of Social Work. Vol. 27.
https://doi.org/10.1080/13691457.2024.2315561

Gjersøe, Heidi Moen ; Nicolaisen, Heidi (2024). Work First or Education First? Frontline Service Challenges of Providing Enabling Activation. Social Policy and Society.
https://doi.org/10.1017/S1474746424000472

Myraunet, Ingunn ; Strøm, Anita; Gjersøe, Heidi Moen (2023). From Model to Everyday Practice: A Qualitative Observational Study of Daily Fact Team Board Meetings. International Journal of Integrated Care (IJIC). Vol. 23.
https://doi.org/10.5334/ijic.7555



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These publications are obtained from Norwegian Research Information Repository. The list may be incomplete.

Research reports

Sadeghi, Talieh ; Bakkeli, Vidar ; Bråthen, Magne ; Hansen, Helle Cathrine ; Gjersøe, Heidi Moen ; Köhler-Olsen, Julia Franziska ; Karlsen, Elisabeth ; Ødemark, Ingjerd Legreid ; Thørrisen, Mikkel Magnus (2024). Arbeidsavklaringspenger - en sammenstilling og oppsummering av kunnskap på området. ISBN: 9788276094831. 122 p. OsloMet - storbyuniversitetet.
https://hdl.handle.net/11250/3129167

Sadeghi, Talieh ; Bråthen, Magne ; Ødemark, Ingjerd Legreid ; Bakkeli, Vidar ; Gjersøe, Heidi Moen ; Hansen, Helle Cathrine ; Köhler-Olsen, Julia ; Karlsen, Elisabeth (2023). Arbeidsavklaringspenger: Protokoll for en oppsummering av kunnskapen på området. 38 p. OsloMet - storbyuniversitetet.
https://hdl.handle.net/11250/3105474

Gjersøe, Heidi Moen (2019). Komplekse vurderinger i førstelinjen: Arbeidsevnevurdering som aktiveringspolitisk virkemiddel, i: Alle skal med? Om likhet, arbeidslinje og alles rett til velferd i et samfunn i endring. 35 p. VID vitenskapelige høgskole.
https://hdl.handle.net/11250/4355139

Gjersøe, Heidi Moen (2017). Komplekse vurderinger i førstelinjen – en studie av arbeidsevnevurdering som aktiveringspolitisk virkemiddel. ISBN: 9788283640632. 79 p. Høgskolen i Oslo og Akershus.
https://hdl.handle.net/11250/4165233



These publications are obtained from Norwegian Research Information Repository. The list may be incomplete.

Dissemination

Gjersøe, Heidi Moen ; Bråthen, Magne ; Dahl, Espen ; Alecu, Andreea Ioana (2026). Does collaboration between welfare services and employers bring jobless people with complex needs back into work?. 6th Street-Level Bureaucracy conference. Aalborg universitet.
https://hdl.handle.net/11250/5525617

Gjersøe, Heidi Moen ; Strand, Anne Hege Henden (2026). Automating income protection: Reconfiguring caseworker roles in a digitalised Norwegian welfare administration. 6th Street-Level Bureaucracy Conference. Aalborg university.
https://hdl.handle.net/11250/5524985

Misje, Turid; Gjersøe, Heidi Moen ; Tangen, Janne Kristin (2026). Uncoordinated coordination? Social workers’ struggles with Individual Plans in a fragmented welfare system. The European Social Work Research Association Conference 2026: Social Work and Interdisciplinary Research: researching and facilitating evidence informed practice and policy. . ESWRA - The European Social Work Research Association.
https://hdl.handle.net/11250/5508033

Gjersøe, Heidi Moen ; Alecu, Andreea Ioana ; Bråthen, Magne ; Dahl, Espen (2025). Fører koordinering av arbeids- og velferdstjenester til at personer med sammensatte behov kommer i arbeid?. Trygdeforskningsseminaret. OsloMet.
https://doi.org/https://www.oslomet.no/om/arrangem

Gjersøe, Heidi Moen ; Strand, Anne Hege Henden (2025). Trygdeforskningens aktualitet. Søkelys på arbeidslivet. Vol. 42.
https://doi.org/10.18261/spa.42.3.

Gjersøe, Heidi Moen ; Busterud, Kjersti (2025). Slik reagerer unge på Navs aktivitetsplikt.
https://doi.org/https://www.forskning.no/barn-og-u

Gjersøe, Heidi Moen (2025). Hva har vi lært av samarbeidet med Nav? Hvordan samarbeidet mellom akademia og Nav kan styrke både forskning og utdanning. Nav + Akademia = Sant?. NTNU.
https://hdl.handle.net/11250/5316945

Aadnanes, Margrete; Herland, Mari Dalen; Gjermestad, Anita; Gjersøe, Heidi Moen ; Grimsgaard, Cathrine; Brottveit, Gudrun; Huse, Ingvild Synnøve (2025). Forskningsdagene: Er barna trygge i institusjoner? | Litteraturhuset.
https://hdl.handle.net/11250/4382155

Gjersøe, Heidi Moen (2025). Erfaringer med vilkår og sanksjoner - hvordan skape trygghet i Navs møte med unge?. Forskningsdagene: Er barna trygge i institusjoner?. VID vitenskapelig høgskole.
https://doi.org/https://www.vid.no/arrangementer/f

Leseth, Anne Birgitte ; Gjersøe, Heidi Moen (2025). Regulating togetherness for young cash benefit recipients – a study of Norwegian activation centres. The Welfare State in the 21st Century. European Association for Social Policy, University of Milano.
https://hdl.handle.net/11250/5364597



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These publications are obtained from Norwegian Research Information Repository. The list may be incomplete.
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